Privacy & HIPAA Policy

Privacy Policy

Effective Date: 14 of August 2025

1. Introduction

Adjustly.ai and Heal Web Agency (“we,” “our,” or “us”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our websites, services, and software solutions, including those provided to chiropractic clinics and other healthcare providers in the United States.

By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

Name, email address, phone number, billing address, and payment details.

Professional information such as business name, practice type, and location.

2.2 Performance & Service Data

Website analytics, booking records, call logs, lead generation metrics, campaign performance data.

For “Pay Only If You Get Results” services, we collect specific performance metrics agreed upon in writing prior to starting the service.

2.3 Protected Health Information (PHI)

For healthcare clients, we may process PHI as defined under HIPAA, but only when necessary for the provision of our services and in accordance with a signed Business Associate Agreement (BAA).

3. How We Use Your Information

We use collected information to:

Provide, operate, and maintain our services.

Manage client accounts and process payments.

Measure performance and determine eligibility for results-based billing.

Improve user experience and optimize service delivery.

Comply with legal, regulatory, and contractual obligations.

4. HIPAA Compliance

For clients in the healthcare industry, including chiropractic practices, we comply with the Health Insurance Portability and Accountability Act (HIPAA) to protect PHI. We implement administrative, physical, and technical safeguards to ensure the confidentiality, integrity, and security of PHI. PHI will:

Only be collected, stored, and transmitted when strictly necessary.

Only be used or disclosed in accordance with HIPAA and the signed BAA.

Never be sold or used for marketing without explicit consent.

Clients are responsible for obtaining all necessary patient consents and authorizations before sharing PHI with us.

5. Results-Based Payment Tracking

When you engage in our “Pay Only If You Get Results” services, we may collect and process data required to verify whether agreed-upon results have been met. This may include lead generation statistics, appointment bookings, call data, and campaign analytics. This data is used solely for service performance evaluation and billing purposes.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share data only in the following situations:

With service providers who perform functions on our behalf under confidentiality agreements.

As required by law, regulation, or legal process.

To enforce our Terms and Conditions or protect our rights.

In connection with a business transfer, such as a merger, acquisition, or sale of assets.

7. Data Retention

We retain personal information and PHI only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Security

We use commercially reasonable measures, including encryption, secure servers, and access controls, to protect personal information and PHI. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal information.

Request restrictions on the processing of your information.

Withdraw consent at any time.

For PHI, additional rights apply under HIPAA, including the right to access and amend your health records.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]

Phone: 754 218 2079